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Vilkår

Summary (Plain English)

We know legal terms can be heavy. Here is a quick summary of the most important points (but the full text below is the binding agreement):

  • You own your data: Content you create or upload belongs to you. We just process it.
  • AI isn't perfect: Our voice agents are smart, but they can make mistakes ("hallucinations"). You are responsible for overseeing what the AI says and does.
  • Transparency: You must inform people they are talking to an AI (it's the law).
  • Payments: Subscriptions are paid in advance and are non-refundable.
  • Liability: We provide the software "as is." Since AI is experimental tech, our liability for errors is strictly limited.
  • Privacy: We store your data in the EU (Sweden/Netherlands) to ensure strict GDPR compliance.

(Scroll down for the full Terms of Service)

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between Snakk Teknologi AS, a Norwegian company ("Snakk," "we," "us," or "our") and you, the end-user, including any employees, agents, contractors, and any other entity on whose behalf you accept these Terms (collectively, "you," "your," or "Customer").

BY CREATING AN ACCOUNT, CLICKING "ACCEPT," OR USING OUR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE, DO NOT USE OUR SERVICES.

If entering on behalf of a company or other legal entity, you represent and warrant that you have authority to bind that entity.

These Terms incorporate our Privacy Policy: https://snakk.ai/privacy

2. Description of Services

2.1 The Platform

Snakk provides a cloud-based software-as-a-service platform ("Platform") to create, configure, and deploy AI-powered voice agents. Services include:

  • AI Voice Agents: Intelligent voice agents powered by large language models (LLMs) for natural conversation.
  • Telephony Integration: Connect phone numbers for inbound/outbound calls via SIP.
  • Real-Time Communication: Low-latency voice infrastructure.
  • Transcription & Analytics: Automatic transcription, logging, and performance metrics.
  • Knowledge Base: Document upload and management for agent training.
  • Web Dashboard: Configuration, monitoring, and reporting.
  • API Access: Programmatic Platform access.
  • Embeddable Widgets: Voice and chat widgets for websites.

(Collectively, "Services")

2.2 Third-Party Providers

Services may integrate with third-party providers ("Providers"), including but not limited to AI/LLM providers (OpenAI, Anthropic, Google), speech providers, telephony (Telnyx), infrastructure (Supabase, Clerk), payments (Stripe, Dintero), and business tools (CRM, accounting, automation platforms).

You acknowledge that:

  • Snakk may add, remove, or replace Providers at any time without notice.
  • Snakk is not responsible for acts, omissions, failures, downtime, or data issues caused by Providers.
  • Use of Providers constitutes acceptance of their terms.

2.3 Customer-Added Integrations

You may connect third-party services via APIs, webhooks, or automation platforms (Make, n8n, Zapier). You acknowledge and agree that:

  • You are solely responsible for all such integrations.
  • Snakk assumes no liability for failures, security issues, or data loss.
  • You must comply with third-party terms and secure all credentials.
  • Snakk may disable any integration posing security risks or violating these Terms.

2.4 Service Modifications

Snakk reserves the right, at any time and without notice, to:

  • Add, remove, or modify features, functionality, AI models, voices, telephony, integrations, dashboards, APIs, or any component of the Platform.
  • Delete or deprecate any functionality, even if actively used by customers.
  • Change infrastructure, providers, pricing, or technical architecture.

You expressly acknowledge and agree that:

  • Snakk may modify the Services in any way without liability.
  • Changes may affect availability, performance, features, or behavior of the Services.
  • Snakk has no obligation to maintain backward compatibility or preserve user configurations.
  • YOU CANNOT HOLD SNAKK LIABLE for lost access, functionality, or business impact.

3. Account Registration

  • You must provide accurate information, keep credentials secure, and notify Snakk of unauthorized access.
  • Services are only for individuals 18+ or of legal age in your jurisdiction.
  • You are responsible for all activity under your account.

4. License and Usage Rights

4.1 Limited License

Snakk grants you a limited, non-exclusive, non-transferable, and revocable license to access and use the Services for your internal business purposes or to build integrations into your own workflows, subject to these Terms.

4.2 Resale and Whitelabeling Restrictions

Unless you have entered into a separate, written Enterprise or Partner Agreement with Snakk, you are strictly prohibited from:

  • Reselling: Selling, renting, or leasing the Services as a standalone product to third parties.
  • Whitelabeling: Rebranding the Services to present them as your own proprietary platform.
  • Sublicensing: Granting access to the Services to third parties outside of your organization (except as End Users interacting with your configured Agents).

You may use the API to deliver services to your clients (e.g., an agency building a bot for a client), provided that the client has their own account with Snakk or you hold a valid Partner Agreement authorizing managed services.

4.3 AI Transparency and Disclosure (EU AI Act)

You acknowledge that the Services utilize Artificial Intelligence ("AI") to generate voice and text responses. In accordance with the EU AI Act and applicable consumer protection laws, you agree to:

  • Disclose to End Users: Clearly inform End Users that they are interacting with an AI system or a machine (e.g., via audio disclaimer or visual label), unless this is obvious from the context of use.
  • Avoid Deception: Not use the Services to simulate a human being in a way that is intended to deceive or mislead the End User regarding the nature of the interaction.
  • Content Labeling: Ensure that any output generated by the AI that resembles existing persons, places, or events is used in compliance with applicable laws regarding deepfakes and manipulation.

Snakk provides the tools for disclosure (e.g., via system prompts), but the ultimate responsibility for compliance lies with you as the deployer of the system.

4.4 General Compliance

Compliance with all laws, including GDPR, telecommunications, and consent requirements, is your sole responsibility.

5. Your Content and Data

  • Ownership: You retain ownership of your content (prompts, knowledge base, logs).
  • License to Snakk: You grant Snakk a worldwide license to process content solely to provide the Services.
  • Anonymized Data: Snakk may use anonymized and aggregated data for analytics and service improvement.
  • Responsibility: You are responsible for compliance with all laws and obtaining necessary consents from your End Users.
  • Feedback: Any feedback you provide becomes Snakk’s exclusive property.

6. Marketing Rights

By using the Services, you grant Snakk a license to use your company name and logo for marketing and promotional purposes (e.g., on our website or pitch decks).

  • Opt-out: You may opt-out of this at any time by sending a written notice to rd@snakk.ai. Removal may take up to 30 days.

7. Fees and Payment

  • Payment Terms: Subscription fees are due in advance. Usage-based fees (e.g., telephony minutes) are billed in arrears or deducted from prepaid credits.
  • Refunds: All payments are non-refundable under any circumstances.
  • Late Payment: Late payments accrue interest according to Norwegian law (Forsinkelsesrenteloven), currently at the applicable rate +5% or 2% per month (whichever is higher), plus a standard reminder fee (currently NOK 35/70 or applicable limit).
  • Pricing Changes: Snakk may change pricing at any time. Continued use after a price change constitutes acceptance.

8. Intellectual Property

  • Snakk owns 100% of the Platform and all related Intellectual Property (IP).
  • You receive only a revocable license to use the Services.
  • No ownership rights transfer to you. Third-party components are subject to their own licenses.

9. Disclaimer of Warranties

The Services are provided "AS IS" and "AS AVAILABLE."

  • Snakk makes no guarantees regarding AI accuracy, hallucination rates, third-party services, uptime, or reliability.
  • The Services do not constitute professional advice.

10. Limitation of Liability

To the maximum extent allowed by law, Snakk is not liable for any direct, indirect, special, incidental, consequential, or third-party damages (including lost profits or data).

  • Liability Cap: Snakk's total liability shall not exceed the greater of the fees paid by you in the last one (1) month or USD $100.
  • No Compensation: Snakk has no obligation to compensate for downtime, errors, or service changes.
  • You expressly waive any claims beyond these Terms.

11. Indemnification

You agree to defend, indemnify, and hold harmless Snakk (and its officers, employees, and providers) from and against any claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including but not limited to attorney's fees) arising from:

  • Your use of and access to the Services.
  • Your violation of any term of these Terms.
  • Your violation of any third-party right, including without limitation any copyright, property, or privacy right.
  • Your Custom Integrations or AI outputs.

12. Termination

  • By Either Party: Either party may terminate the agreement at any time. No refunds will be provided for remaining subscription periods or credits.
  • Effect of Termination: Upon termination, all licenses end immediately, and Snakk is not liable for data loss or business impact.
  • Survival: Termination does not release you from obligations incurred prior to termination (e.g., unpaid bills).

13. Modifications to Terms

Snakk may update these Terms at any time. Continued use of the Service after any such changes constitutes your acceptance of the new Terms.

  • Material Changes: Significant changes will be communicated via email or dashboard notice at least 30 days in advance.

14. Governing Law and Dispute Resolution

  • Governing Law: These Terms are governed by the laws of Norway.
  • Jurisdiction: The courts of Oslo, Norway shall have exclusive jurisdiction.
  • Business Use: You acknowledge that the Services are primarily for professional/business use. Mandatory consumer rights laws apply only if you are using the Service as an individual consumer and not for business purposes.
  • Class Action Waiver: Class actions are waived; claims must be brought individually.
  • Time Bar: Any cause of action must be commenced within one (1) year after the claim arises, or it is permanently barred.

15. General Provisions

  • Entire Agreement: These Terms supersede all prior agreements or understandings.
  • Severability: If any provision is found unenforceable, the remaining provisions remain in full effect.
  • Waiver: Failure to enforce any right does not constitute a waiver.
  • Assignment: You may not assign these Terms without Snakk's written consent. Snakk may assign these Terms without restriction.
  • Independent Contractors: The parties are independent contractors, not partners or agents.

16. Contact

Snakk Teknologi AS

Email: rd@snakk.ai

Website: https://snakk.ai

17. Acknowledgment

By using the Services, you acknowledge that:

  • Snakk owns all IP; you have no ownership rights.
  • Snakk may change, add, or remove features or providers anytime.
  • Snakk has no liability for downtime, errors, or third-party issues.
  • All payments are final and non-refundable.
  • Custom integrations are your responsibility.
  • You must clearly disclose AI usage to your End Users.
  • Resale of the Platform without an agreement is prohibited.
  • You agree to indemnify Snakk for your use of Services.

Last updated: December 9, 2025

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