Norwegian organisations are legally required to process personal data in accordance with GDPR. When you introduce AI into customer service, a natural question arises: Where is the data stored? Are we safe?
This is not just an IT question — it is a leadership responsibility. And the answer determines whether you can use the solution at all.
The Challenge with AI and GDPR
Many AI solutions on the market are built by American companies with data centres outside the EU. When a customer calls in and mentions their name, address, or health information, that data is potentially transferred to the USA — which conflicts with GDPR principles following the Schrems II ruling.
This creates three concrete risks for your organisation:
- Fines — the Norwegian Data Protection Authority can impose fines of up to 4% of global turnover
- Reputational damage — customers expect their data to be handled responsibly
- Contract risk — many public-sector and enterprise customers require EU data storage
How snakk.ai Ensures GDPR Compliance
EU Data Storage
All data processed by snakk.ai — voice, transcriptions, chat logs — is stored exclusively in the EU. We use data centres in ISO 27001-certified EU data centers.
Data Minimisation
We store only what is necessary to deliver the service. Audio recordings are deleted after transcription unless you explicitly choose retention. Transcriptions are anonymised on request.
Data Processing Agreement (DPA)
All customers sign a standard Data Processing Agreement (DPA) that complies with GDPR Article 28. The agreement specifies:
- Purpose and scope of data processing
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- Your rights as data controller
- Security measures and breach notification obligations
BankID Integration
For Norwegian organisations that require secure identification — hospitals, municipalities, financial institutions — snakk.ai offers BankID integration. The customer verifies their identity via BankID before sensitive information is exchanged.
Public Sector and Specific Requirements
Norwegian municipalities and government bodies have stricter requirements than private organisations. snakk.ai is designed to meet these:
- Norwegian National Security Authority (NSM) — we follow NSM's basic principles for ICT security
- Norwegian Digitalisation Agency guidelines — APIs and data exchange follow Norwegian standards
- Personal Data Act — we operate as data processor; you remain data controller
Practical Compliance Checklist for Your Organisation
Use this when evaluating AI in customer service:
- Is data stored in the EU? (snakk.ai: Yes)
- Is a data processing agreement available? (snakk.ai: Yes, standard DPA)
- Is transfer to third countries excluded? (snakk.ai: Yes)
- Is the right to erasure fulfilled? (snakk.ai: Yes, via admin portal)
- Are procedures for data breaches in place? (snakk.ai: Yes, notification within 72h)
Transparency as a Competitive Advantage
In B2B sales — especially to the public sector and healthcare — GDPR compliance is not just a requirement: it is a differentiator. Many of our customers won contracts precisely because they could document EU data storage and a Norwegian AI solution.
Want to Know More About Our Data Security?
Download our GDPR documentation or book a technical walkthrough with our team.