AI customer service for car workshops and car dealers

Give customers faster service – without increasing staffing

Car workshops and dealerships receive hundreds of inquiries every week. Workshop bookings, service reminders, status updates, and questions about cars for sale. With our AI voice agent, these are handled automatically – so you can focus on what creates value.

What can the agent do?

Workshop booking and EU inspection

The agent handles all inquiries about workshop appointments and books directly in their system:

• Service and maintenance– Oil change, tire change, scheduled service
• EU inspection – Booking and reminder before the deadline
• Repairs – Identification of faults and booking of diagnostics
• Tire hotel – Booking of tire change and storage
• Damage and paintwork – Handling damage inquiries

The agent asks the right questions to understand the customer’s needs and suggests available time slots that fit.

Proactive service reminders

Let the agent call customers who are approaching their service date:

• Interval service – Reminder based on mileage or time
• EU inspection – Notification before the deadline expires
• Tire change – Seasonal reminders
• Campaigns – Offers on service and accessories
• Recall campaigns – Follow-up on recalls from the manufacturer

The customer can confirm, decline, or book a new appointment – all in the same call.

Status update on repair

Customers who are wondering about the status of their car receive an immediate answer:

• When the car is ready for pickup
• Expected completion
• Any additional work that has been identified
• Price estimate and approval of work
• Information about a courtesy car

Questions about cars for sale

For car dealers, the agent can handle inquiries about used cars and new cars:

• Availability– Is the car still for sale?
• Specifications – Engine, equipment, mileage
• Price and financing – General price information and financing options
• History – Service history and previous owners
• Test drive – Booking a test drive

Test drive booking

The agent books the test drive directly in the calendar:

• Suggests available time slots
• Collects necessary information (driver’s license, contact details)
• Sends confirmation and reminder
• Updates the seller with relevant information about the customer

How it works

1. Customer calls– The agent answers immediately with a professional and friendly tone
2. Identification– The agent understands what the customer needs through natural dialogue
3. System lookup – The agent retrieves information from your workshop or dealer system
4. Action – An appointment is booked, a status is provided, or information is conveyed
5. Confirmation – The customer receives confirmation by SMS or email
6. Documentation – The conversation is automatically logged in your CRM

Integrated with your systems

The agent connects to the systems you already use:

• Workshop systems – Automaster, Infomedia, CDK, own systems
• CRM – Salesforce, HubSpot, Microsoft Dynamics
• Booking systems – Retrieves and updates appointments in real time
• Inventory systems – Access to information about cars for sale
• SMS and email – Automatic confirmations and reminders

Benefits for car workshops

Fewer lost customers

When the phone rings and everyone is busy, you lose potential customers. With the AI agent, everyone gets an answer – even during the lunch break, after closing time, and in busy periods.

Increased workshop occupancy

Proactive service reminders fill up the calendar. Customers who would otherwise have forgotten the service are reminded and book an appointment.

Better customer experience

Customers receive immediate help without any waiting time. They avoid having to wait in phone queues or being put on hold.

Freed-up time for employees

Service advisors and salespeople can focus on customers who are physically present, instead of spending time on the phone.

Benefits for car dealers

Qualified leads

The agent collects relevant information about the customer’s needs and preferences before the test drive. The salesperson is prepared and can provide better service.

Faster response to inquiries

Interested buyers receive an immediate response. No one has to wait for a call back.

More test drives

When it’s easy to book a test drive, the number increases. More test drives mean more sales.

Professional first impression

Customers are greeted by a professional and knowledgeable voice that represents the brand in the best possible way.

Typical use cases

• Brand dealers – Sales, service and aftermarket
• Multi-brand workshops – Service and repairs for all makes
• Quick service – Tire change, oil change, EU inspection
• Bodywork and paint – Reception and follow-up of damage inquiries
• Used car dealers – Sales and customer follow-up
• Leasing companies – Customer service and service coordination

Get started

We help you set up an AI voice agent tailored to your business:

1. Mapping– We understand your processes and systems
2. Setup – The agent is configured with your services and prices
3. Integration – Connection to workshop system, CRM and calendar
4. Testing – Thorough quality assurance before launch
5. Launch – Gradual rollout with close follow-up
6. Optimization – Continuous improvement based on data and feedback