AI customer service for e-commerce and online stores

Your customers expect answers – now

E-commerce customers are impatient. When they wonder where their package is, whether they can change the size, or if the product is in stock, they expect an immediate answer. With our AI voice agent, they get it, no matter when they get in touch.

What can the agent do?

Order status and tracking

The most common inquiry in e-commerce is "Where is my package?" The agent provides an immediate answer:

• Real-time status– Retrieves tracking information directly from the carriers
• Expected delivery – Provides an accurate estimate based on the actual status
• Delays – Proactively informs about any potential issues
• Delivery options – Helps you change the delivery location or time

Returns and complaints

The agent handles the entire return process:

• Registration of return– The customer reports the return via a call
• Return label – The agent sends a return label by SMS or email
• Status update – Notifies you when the return has been received and processed
• Refund – Confirms when the money has been paid back
• Complaint – Registers and categorizes complaints

Product questions and availability

Customers who are considering a purchase receive immediate assistance:

• Stock status – Checks if the product is in stock
• Product information – Provides details about specifications, sizes, and materials
• Alternatives – Suggests similar products if the desired item is out of stock
• Compatibility – Answers questions about whether products are compatible

Payment questions

The agent assists with all payment-related inquiries:

• Payment status– Confirms whether the payment has been registered
• Invoice inquiries – Provides an overview of the invoice and payment deadlines
• Payment options – Explains the available payment methods
• Declines – Helps with troubleshooting rejected payments

Delivery information

Customers get answers to all questions about delivery:

• Delivery time– Expected delivery time for different shipping methods
• Shipping cost – Information about shipping prices and free shipping thresholds
• Delivery areas – Where you deliver and any limitations
• Pickup points – Overview of available pickup locations

How it works

1. Customer gets in touch – By phone or chat, at any time
2. Identification – The agent identifies the customer and retrieves the order history
3. Mapping – The agent understands what the customer needs help with
4. Action – The agent retrieves data or performs actions in your systems
5. Resolution – The customer receives a response or confirmation that the issue has been resolved
6. Documentation – The conversation is automatically logged for follow-up

Integrated with your e-commerce platform

The agent connects directly to the systems you use:

• E-commerce platforms – Shopify, WooCommerce, Magento, Centra
• Order systems – Retrieves and updates order status in real time
• Inventory systems – Checks availability and reserves items
• Shipping integrations – Posten, PostNord, Bring, DHL, Porterbuddy
• Payment solutions – Klarna, Vipps, Nets, Stripe
• CRM systems – Customer history and preferences

Benefits for e-commerce

Increased customer satisfaction

Customers who receive immediate help are more satisfied – and come back to buy again. Zero waiting time means fewer frustrated customers and better reviews.

Reduced costs

Most inquiries in e-commerce are routine questions. Let the agent handle them so the customer service center can focus on complex cases that require human judgment.

Scalability during peak season

Black Friday, Christmas shopping and campaigns create volumes that are difficult to staff for. The AI agent scales automatically and handles thousands of conversations simultaneously.

Fewer abandoned purchases

Customers who get answers to their questions before they buy are more likely to complete the purchase. The agent acts as a sales assistant that is always available.

Valuable insights

Each conversation provides data about what customers are wondering about. Use these insights to improve product descriptions, FAQs, and the purchasing process.

Typical use cases

• Fashion and clothing – Size guide, returns, delivery status
• Electronics – Product specifications, compatibility, warranty
• Furniture and interior – Delivery times, assembly, returns of large items
• Groceries – Delivery window, substitute items, allergens
• Sports and leisure – Product advice, availability, seasonal items
• Cosmetics and health – Ingredients, instructions for use, subscription

Handles high volumes

E-commerce generates many inquiries – especially related to delivery and returns. Our AI voice agent handles:

• Thousands of conversations at once– No waiting time, no matter the volume
• 24/7 service– Customers shop in the evening and on weekends
• More channels – Phone and chat from the same platform
• More languages – Norwegian, English and other languages as needed

Get started

We help you set up an AI voice agent tailored to your online store:

1. Mapping – We understand your products, processes, and systems
2. Integration – Connection to e-commerce platform and other systems
3. Configuration – The agent is trained on your product range and guidelines
4. Testing – Thorough quality assurance before launch
5. Launch – Gradual i