What is a chatbot?

A chatbot is software that can hold conversations with humans via text. Modern AI chatbots use large language models to understand context and give relevant answers — unlike older rule-based chatbots that only followed fixed scripts.

Rule-based vs. AI chatbot

Rule-based chatbots follow predetermined flowcharts. They can only answer questions they are programmed for. AI chatbots understand natural language, can answer unexpected questions, and learn from the context you give them — without programming.

What can an AI chatbot do for your business?

A modern AI chatbot can answer customer enquiries 24/7, qualify leads and collect contact info, book meetings and appointments, check order status in real time, and transfer to a human when needed. All integrated with CRM and other systems.

What does a chatbot cost?

AI chatbots for businesses typically start from $99/month with unlimited chat volume. Pricing increases with integrations and advanced features like telephony and identity verification.