Identification with BankID & Vipps

The end of manual control questions

Asking customers to recite their address, date of birth, or last invoice amount is no longer good enough. It’s time-consuming, annoying for the customer, and vulnerable to manipulation.

With secure authentication integrated into Snakk.ai, you raise security to the highest level. You know with 100% certainty who the AI agent is talking to, which is a prerequisite for being able to automate sensitive processes.

This provides reassurance for both parties. The customer knows they are talking to a verified solution from your company, and you know that the person on the other end is who they claim to be.

The big difference: Fully automated (No humans needed)

Many solutions on the market still require a human customer service agent to manually initiate a BankID request in the middle of the conversation.

Snakk.ai is different.

Our AI voice agent handles the entire verification process autonomously as a natural part of the conversation, without any human involvement.

1. The agent initiates: When the conversation requires it (e.g., when checking loan balance or changing personal data), the agent says: "To help you with this, I need to know it’s really you. I’m sending a BankID request to your phone now."
2. The customer approves: The customer receives a push notification on their mobile phone and approves in no time using biometrics (face or fingerprint) in the BankID app.
3. The agent continues: The AI receives the confirmation immediately and continues the conversation seamlessly: "Thank you, <Name>. I have now verified you. Your current balance is..."

Why enterprise customers choose secure AI voice

This is about moving heavy, sensitive processes from expensive human resources to scalable AI self-service.

• Save more than a minute per call: Manual verification questions often take 1–1.5 minutes per call. With biometric BankID this is reduced to seconds. Multiply that by tens of thousands of calls, and the ROI is substantial.
• Verified in the queue: The agent can verify the customer before they are potentially transferred to a human specialist. The advisor gets a "green check mark" on the screen and can get straight to the point without wasting time on identification.
• Meet strict compliance requirements: For players in banking, finance, insurance, healthcare and the public sector, secure authentication is a legal requirement. This solution meets the strictest GDPR and privacy requirements.

Ideal use cases

• Bank & Finance:Balance inquiries, loan applications, transfers and card transactions.
• Insurance: Claims reporting and changes to agreements.
• Health: Appointment booking, prescriptions and access to the medical record.
• Debt collection: Secure communication about debt and payment plans.
• Public sector: Access to "My Page" services and application status checks by phone.

Robust infrastructure in collaboration with Idura

To ensure maximum uptime and security, this functionality is delivered in close collaboration with Idura.

Idura is a leading provider of BankID integration in telephony and contact center solutions. By combining Snakk.ai’s advanced voice intelligence with Idura’s proven infrastructure for authentication, you get a solution that is both innovative and rock solid.