Integrate the AI agent with all your systems

What can the integration platform do?

Snakk.ai is built to function as the hub of your customer interactions. The platform connects the AI agent to the systems you already use, so it can retrieve information and perform actions in real time.

Connect all channels from a single platform

Whether customers get in touch by phone, website chat, or voice-based interaction on the web, the agent works with the same knowledge base and access to the same integrations. This ensures a consistent customer experience across all channels, while freeing you from having to maintain separate solutions.

Integrate with existing systems

Large enterprises operate within complex system landscapes. Our platform is built on an open architecture that makes it possible to connect to virtually any type of system.

CRM and customer databases The agent can look up customer information, update contact details, and log interactions directly in systems such as Salesforce, HubSpot, Microsoft Dynamics, or your own solutions.

ERP and order management systemsProvide customers with real-time information about order status, inventory levels, or delivery times by connecting the agent to SAP, Oracle, Visma, or other business systems.

Professional systems and industry-specific solutionsNo matter whether you use systems for appointment booking, case management, ticketing, or other specialized tools, the agent can be integrated via webhooks and APIs.

Build advanced automation workflows

Integration is not just about retrieving data. With Snakk.ai you can build complete workflows that the agent carries out while the conversation is ongoing.

Visual flow builderDefine the logic for how the agent should handle different scenarios. Set up conditions, actions, and follow-up steps without writing any code.

Integration with Make.com and n8nAre you already taking advantage of automation tools like Make.com or n8n? The agent can trigger existing workflows or receive data from them, allowing you to build on the investments you have already made.

Direct API integrationFor companies with their own development resources, we offer full API access. Connect the agent to internal systems, proprietary databases, or services that require custom integration.

Examples of automated workflows

Order follow-upThe customer calls to check the status of an order. The agent identifies the customer, looks up the order in the ERP system, and provides precise information about the expected delivery. In case of delays, the agent can offer to send an update by SMS when the item has been shipped.

Appointment booking with calendar integration The agent checks available times in the booking system, suggests options based on the customer's preferences, and confirms the appointment. A confirmation is sent automatically by email, and a reminder is queued for sending the day before.

Case creation and escalationWhen an inquiry requires manual follow-up, the agent creates a case in the ticketing system with all relevant information from the conversation. The case is assigned to the appropriate department based on its content, and the customer receives a case number for future reference.

Lead qualification and CRM updating During outbound calls, the agent can qualify leads based on predefined criteria, update the CRM with new information, and automatically schedule follow-ups for the sales team.

Tailored to your industry

Each industry has unique requirements for integrations and workflows. Our platform is tailored to your specific needs.

Banking and financeIntegrate with core banking systems for balance inquiries, payment status, and account information. Security and compliance are built in from the ground up.

Energy and utilities Connect to metering systems, billing systems, and fault-reporting databases. Let customers report power outages or get information about their consumption without waiting.

HealthIntegrate with appointment booking systems, medical record systems, and patient portals. Handle sensitive data in accordance with current regulations.

Logistics and transportationProvide real-time tracking of shipments, handle rerouting, and coordinate deliveries through integration with TMS and warehouse systems.

Retail and e-commerceConnect to online store platforms, inventory systems, and payment solutions for complete order management.

Security and scalability

When the AI agent gains access to business-critical systems, security is crucial.

CIBA verification with BankID The conversations support secure identification with BankID directly in the conversation through the CIBA standard (Client Initiated Backchannel Authentication). This makes it possible to verify the customer’s identity without them having to leave the conversation.

Read more about secure identification with BankID

Encrypted data transferAll communication between the agent and integrated systems takes place over encrypted connections.

Access controlPrecisely define which data and actions the agent has access to. Set up roles and permissions that align with your internal guidelines.

Logging and audit trailFull overview of all actions the agent performs, so you can document and review them when needed.

Scalable infrastructureThe platform handles increasing volumes without you having to worry about capacity. The integrations scale along with usage.