Incoming call

24/7 frontline service

The agent handles all incoming calls—at any time. Customers receive immediate assistance without waiting, and most inquiries are resolved on the first contact. This frees up significant time for your employees and ensures that no customers are left waiting in line.

Handles large volumes of routine tasks

Let the agent handle the repetitive tasks that tie up resources:

• FAQ and product questions– Provides precise answers based on your knowledge base
• Order status and delivery tracking – Retrieves real-time data from your systems
• Appointment booking and changes – Automatically books, reschedules, and cancels appointments
• Error messages and support – Registers and categorizes inquiries
• Invoice inquiries – Provides an overview of payments and outstanding amounts

Intelligent conversation management

The agent understands context and conducts natural conversations. It asks follow-up questions when necessary, confirms that it has understood correctly, and adapts to the customer’s needs. The result is an experience that feels both human and professional.

Seamless escalation to humans

When a case requires human expertise, the conversation is seamlessly transferred to the right department. The agent provides a complete summary of the conversation, so the customer doesn’t have to repeat themselves. You define the rules for when escalation should occur.

How it works

1. Reception – The customer calls in and is greeted by the agent with a natural, human voice
2. Identification – The agent understands the customer's needs through natural dialogue
3. Action – The agent retrieves data or performs actions in your specialist systems
4. Solution – The customer receives an answer or confirmation that the case has been resolved
5. Documentation – The conversation is automatically logged in the CRM or other systems
6. Escalation – When needed, the conversation is transferred to the right person with full context

Integrated with your professional systems

For the agent to resolve cases – not just answer questions – it must be able to act within your systems. Our solution is built on an open, API-first architecture:

• CRM systems – Salesforce, HubSpot, Microsoft Dynamics
• ERP solutions – SAP, Oracle, custom-developed systems
• Booking systems – Retrieves and updates appointments in real time
• Order systems – Provides status and makes changes directly
• Own databases – Via webhooks and APIs

Complete control and transparency

Monitor all conversations in real time. View statistics on conversation volume, resolution rate, average conversation time, and customer satisfaction. Identify trends and optimize the agent’s performance based on actual data.

Tailored to your needs

The agent is trained on your products, services, and communication style. It speaks your language, understands your industry’s terminology, and represents your brand professionally in every single conversation.

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Tools Card Bullet Points

• Available 24/7/365
• Zero waiting time for customers
• Resolves issues on first contact
• Integrated with specialist systems
• Authentic Norwegian speech