Start with your catalogue
Product search can retrieve names, descriptions, starting prices and availability from Shopify, giving each answer a concrete basis in the products you sell.
SNAKK + SHOPIFY
Turn a customer’s question into a product worth considering.
One shopper is looking for a gift. Another wants to compare colours, options or prices. With Shopify as the product source, Snakk can help people explore your range through a setup tested against your shop.
Make options easier to compare
Retrieve selected variants and their prices. Snakk can use these details to explain differences and help the shopper narrow down what they need.
Offer a relevant alternative
Shopify’s product recommendations can suggest alternatives based on a particular product. The results depend on your shop’s data and configuration.
A SHOPPING CONVERSATIONIllustrated example
Your online shopA small backpack for everyday use. Any ideas?
Here are two options to compare.
Everyday · Sand
Light and understated£49
Everyday · Rust
A little more colour£55The conversation starts with what the customer needs.
FROM ENQUIRY TO NEXT STEP
How Snakk fits with Shopify
EXAMPLE · DEPENDS ON YOUR SETUP
The shopper describes what they need in chat.
Snakk searches the products available through your Shopify connection.
The agent uses product names, descriptions and prices to explain suitable options, asking for more detail if the results miss the mark.
EXAMPLE · DEPENDS ON YOUR SETUP
The shopper refers to a product from the search.
Snakk can use variant names, options, prices and availability returned in the results.
The agent makes clear what it has found. Products with many variants need specific testing.
EXAMPLE · DEPENDS ON YOUR SETUP
Product search retrieves an image URL when a product has an image.
Snakk chat supports visual product cards, but the direct Shopify connection to those cards still needs completion and testing.
The illustration shows the intended presentation using example products. Automatic image display is not a confirmed, finished Shopify feature.
A PRACTICAL START
Set up Snakk for Shopify
Choose one shopping enquiry and a small selection of products to test.
Connect your shop’s myshopify.com domain and Storefront access to Snakk. Confirm who is authorised to set up the connection.
Enable the agreed Shopify actions for your agent and add your shop’s guidance.
Test matching products, no results, variants, prices and errors before making the setup available to customers.
Shopify
Useful answers
Can Snakk show product images in chat?
Snakk chat has visual product cards, and Shopify search retrieves an image URL. The direct connection between them has not yet been verified as complete. The cards on this page are a clearly labelled illustration. We agree and test image display before including it in your delivery.
Can shoppers add items to their basket or pay in chat?
These actions have not been verified as part of this Shopify integration. This page describes product search and guidance; it does not promise purchases, payments or order changes within chat.
Can Snakk answer questions about a delivery?
The integration code includes order status and tracking lookups. Using them requires the appropriate Admin access, access to the relevant order data and a tested customer verification setup. We scope this separately before using customer information.
Do we need an app from the Shopify App Store?
This delivery does not include a confirmed Snakk listing in the Shopify App Store. Contact us to discuss a direct connection and how chat should be added to your shop.
Does it show every variant and exact stock levels?
Not necessarily. The current product search retrieves up to three variants per product and reports availability for sale, rather than a guaranteed stock quantity. Shops with many variants need specific testing and may need additional work.
Are product cards also available over the phone?
Product cards are a visual chat feature. Telephone calls and browser voice are separate channels; a spoken conversation does not mean the customer sees product cards.
YOUR NEXT STEP
Explore Shopify with Snakk
The Shopify connection is configured and tested for each shop. Product search and recommendations exist in the integration code. Automatic product card display is being completed and has not been confirmed in production.
Snakk is an independent service. Shopify names and logos belong to their respective owners. Their use here identifies the platform and does not imply endorsement.