SNAKK + SHOPIFY
Turn a customer’s question into a product worth considering.
The Shopify connection is configured and tested for each shop. Product search and recommendations exist in the integration code. Automatic product card display is being completed and has not been confirmed in production.
Start with your catalogue
Make options easier to compare
Offer a relevant alternative
Shopify’s product recommendations can suggest alternatives based on a particular product. The results depend on your shop’s data and configuration.
FROM ENQUIRY TO NEXT STEP
How Snakk fits with Shopify
A PRACTICAL START
Set up Snakk for Shopify
1. Choose one shopping enquiry and a small selection of products to test.
2. Connect your shop’s myshopify.com domain and Storefront access to Snakk. Confirm who is authorised to set up the connection.
3. Enable the agreed Shopify actions for your agent and add your shop’s guidance.
Before you begin
A Shopify shop with products available to the chosen Storefront access.
A Snakk agent with a Shopify connection and the agreed actions enabled.
Your current delivery, returns and customer service guidance as a separate knowledge source.
Order and tracking enquiries require separate Admin access and customer verification. These are scoped and tested separately.
Shopify
Useful answers
Can Snakk show product images in chat?
Snakk chat has visual product cards, and Shopify search retrieves an image URL. The direct connection between them has not yet been verified as complete. The cards on this page are a clearly labelled illustration. We agree and test image display before including it in your delivery.
Can shoppers add items to their basket or pay in chat?
These actions have not been verified as part of this Shopify integration. This page describes product search and guidance; it does not promise purchases, payments or order changes within chat.
Can Snakk answer questions about a delivery?
The integration code includes order status and tracking lookups. Using them requires the appropriate Admin access, access to the relevant order data and a tested customer verification setup. We scope this separately before using customer information.
Do we need an app from the Shopify App Store?
This delivery does not include a confirmed Snakk listing in the Shopify App Store. Contact us to discuss a direct connection and how chat should be added to your shop.
Does it show every variant and exact stock levels?
Not necessarily. The current product search retrieves up to three variants per product and reports availability for sale, rather than a guaranteed stock quantity. Shops with many variants need specific testing and may need additional work.
Are product cards also available over the phone?
Product cards are a visual chat feature. Telephone calls and browser voice are separate channels; a spoken conversation does not mean the customer sees product cards.
YOUR NEXT STEP
Explore Shopify with Snakk
Snakk is an independent service. Shopify names and logos belong to their respective owners. Their use here identifies the platform and does not imply endorsement.
