Your service team
confirms the time.
The agent clarifies the need and passes on the details. The customer knows the appointment is not yet confirmed.
AI FOR WORKSHOPS & SERVICE
The customer in front of you.
The phone with Snakk.
Let Snakk answer common questions and clarify service needs while you help the customer in front of you. Give the service team a clearer enquiry to follow up.
COMMON QUESTIONS
“When do you open?”
SERVICE NEEDS“Can I arrange a service next week?”
FOLLOW-UP“Could someone call me back?”
A CONVERSATION. SOMETHING TO ACT ON.
A good conversation
should go somewhere.
From what the customer asks to what your business needs to know. See how Snakk clarifies the need and makes follow-up easier.
01The customer gets in touch
CUSTOMERI’d like to arrange a service next week.
SNAKK AIWhat type of service do you need, and which day would suit you?
CUSTOMERA routine service. Tuesday would be ideal.
Answers use your business knowledge
02Your business can follow up
A clear service enquiry.
- Need
- Routine service · Tuesday preferred
- Follow-up
- The service team checks availability and follows up.
Enquiry · time still to be confirmed
Illustrated flow. Tasks and recipients are configured for your setup.
THE RIGHT NEXT STEP
An enquiry.
Or a confirmed appointment.
Your service team
The reservation happens
in your booking system.
Where the system, access and setup support it, the agent can help book appointments. We assess your specific workshop system.
GETTING STARTED
Start with one task.
Build from there.
Choose a task
What do customers ask, and what should happen next?
Define the setup
Review knowledge, system needs and who does what.
Test the workflow
Try the agreed tasks and exceptions before going live.
Self-service and assisted setup are different services. Scope and pricing are set out in your offer.
LET’S MAKE IT PRACTICAL
What would you
like help with?
A busy phone? The same questions in chat? Let’s start with one task you know well.
- We discuss what you need.
- You see a relevant example.
- We clarify the setup and next step.