Knowledge and quality
Which sources should be used, who updates them and how are difficult questions tested?
CONTROL & CONSIDERED IMPLEMENTATION
Helpful customer service.
Clear boundaries.
It should be clear what the AI does, which knowledge it uses and how people help next. We agree this together before rollout.
YOUR BUSINESS. YOUR BOUNDARIES.
Helpful AI.
Clear responsibilities.
Good customer conversations need more than an answer. Define the knowledge, tasks and how your team will help when needed.
Your business knowledge
Choose the information your agent should use and keep it up to date.
Agreed actions
Connect tasks with the right access and a tested setup.
People when needed
Plan how your team takes over or follows up.
PEOPLE STILL HAVE AN IMPORTANT JOB
AI welcomes.
You set
the direction.
You decide what the agent knows, what it does and when your team should help. We test the important situations together.
Explore control and implementationWHAT WE REVIEW
The questions that
deserve proper answers.
Data and access
What information passes through the solution, which providers are involved and who needs access? We review the specific setup.
Human follow-up
Who receives an enquiry when the AI should not continue? What information accompanies it?
Agreements and operation
DPA, support, responsibilities and any specific requirements are assessed for the implementation.
HAVE SPECIFIC REQUIREMENTS?
Bring your team.
Let’s work through them.
IT, customer service and procurement may need different answers. We start with your requirements and describe the actual delivery.
LET’S MAKE IT PRACTICAL
What would you
like help with?
A busy phone? The same questions in chat? Let’s start with one task you know well.
- We discuss what you need.
- You see a relevant example.
- We clarify the setup and next step.