No more blank page
AI finds relevant knowledge and prepares a reply based on the question and email thread.
← All products and featuresAn inbox with a helping hand.
SNAKK / AI EMAIL
An inbox with a helping hand.
A team with a clear overview.
Let Snakk draft replies or answer routine questions using company knowledge. Every email thread becomes a ticket, so your team can follow up anything that needs judgement.
For online shops and service businesses receiving repetitive questions at support@, info@ or customer-service@.
MORE ROOM FOR GOOD SERVICE
What it does for your team.
Choose the level of assistance
Start with drafts your team sends. Enable automatic replies for enquiries that fit your rules.
Give each enquiry a home
Ticket numbers, owners and status show what has been answered and what needs attention.
FROM NEED TO FOLLOW-UP
How it works.
A clear workflow, with knowledge, ownership and control throughout.
Connect your inbox
Forward incoming email to Snakk. Configure the sending domain to reply from your own address.
Add knowledge and rules
Choose drafts or automatic replies and define which enquiries always need a person.
Prepare or send a response
The agent uses relevant knowledge and thread context. Configured tools can retrieve agreed customer information.
Follow up in one ticket
Staff read, edit and respond from the ticket. Customer replies continue in the same thread.
THE DETAILS THAT MATTER
Built for the work around your customer.
Start with drafts
The agent prepares a suggestion while a person decides what to send. This gives your team a practical way to review the quality before enabling automated responses.
Automatic replies with boundaries
Automatic mode can send replies when the enquiry fits the rules and there is enough supporting information. Complaints, legal questions, cancellations and billing disputes go to a person. Uncertain replies remain drafts, and automatic replies per thread are limited.
More than a writing assistant
Email lives in Tickets, with a summary, conversation and owner. Staff can resolve the case and approve useful knowledge for the agent, making the next enquiry easier to handle.
Keep the address customers know
Customers write to your usual address. Snakk receives forwarded messages. Sending from your own domain requires DNS configuration, agreed with your email administrator.
AN ILLUSTRATED EXAMPLE
From an incoming question to an answer and an owner.
Illustrated example: A customer asks about delivery and an earlier case.
The email arrives
A ticket is created. The agent reads the question and searches company knowledge.
A reply is drafted
AI prepares a reply. An agreed ticket lookup can add context from previous cases.
A person follows up
An employee checks and sends the reply, then continues the conversation in the ticket.
Your team gets a head start on the response while keeping control over what is sent.
FROM INTEREST TO EVERYDAY USE
A practical starting point.
- Choose the inbox and the person responsible for email configuration.
- Configure forwarding and, if needed, your sending domain.
- Add knowledge and test realistic questions in draft mode.
- Agree automatic reply rules, follow-up and usage before activation.
GOOD TO KNOW
Answers before you start.
Do we have to leave Microsoft 365 or Google Workspace?
No. The current setup uses email forwarding. Provider configuration is agreed before onboarding. This is not full mailbox synchronisation.
Does AI send every reply?
No. You choose the mode. Drafts are sent by staff. Automatic replies have limits and enquiries needing judgement go to people.
Is this the email support included in our subscription?
No. Email support means help from Snakk. AI email is a product for handling your own customers’ incoming messages.
What counts towards usage?
A generated AI reply or draft uses the email allowance. Replies written by people do not count as AI replies. See pricing for quotas and agreed extra usage.
Can it look up information or book appointments?
It can use agreed tools and integrations configured for the agent. Specific actions are agreed and tested before use.
SEE THE CONNECTIONS
More than one useful feature.
AI-first customer service
AI-first customer service with phone, chat, email, tickets and approved learning. Connect customer conversations and follow-up in Snakk.
Meetings and transcription
Snakk Meetings turns video meetings into transcripts, notes and tasks. Ask questions about a meeting and follow up in Tickets.
Tickets and customer follow-up
Snakk Tickets brings together enquiries, email and meeting tasks. Follow up with owners, status, context and approved AI learning.
Learning and knowledge
Improve AI agents using human answers. Snakk identifies knowledge gaps and suggests knowledge and instructions your team reviews and approves.
SHOW US WHAT YOU NEED
See how AI could help your inbox.
Bring a typical enquiry or task. We will show how Snakk could fit your work and what needs to be configured.
Book a demo ↗