Help when it matters
Answer routine questions from company knowledge while staff are busy or outside office hours.
← All products and featuresYour customer needs help.
SNAKK / AI-FIRST CUSTOMER SERVICE
Your customer needs help.
Keep the whole team connected.
Let AI handle the first response across phone, chat and email. When someone needs to step in, a ticket is ready for follow-up. The knowledge your team builds helps the agent handle future enquiries.
For businesses that have outgrown a shared inbox and want customers, AI and the people who can help to stay connected.
MORE ROOM FOR GOOD SERVICE
What it does for your team.
A clear next step
Enquiries needing follow-up become tickets with context, status and an owner. Your team can continue in Snakk.
Make your team’s answers count
A human answer to a question the agent could not handle can become approved knowledge for next time.
FROM NEED TO FOLLOW-UP
How it works.
A clear workflow, with knowledge, ownership and control throughout.
Give the agent a solid foundation
Add company information, processes and instructions. Define what it should handle and what needs a person.
Respond and perform agreed tasks
Phone, chat and AI email use your knowledge. Configured connections can enable customer lookups, appointments and ticket creation.
Follow up where needed
Your team handles cases that need judgement or action, with email threads, notes and contact details available.
Improve with experience
Review what the agent handles and where it needs help. Test suggestions and approve knowledge before it is used.
THE DETAILS THAT MATTER
Built for the work around your customer.
AI takes the first step. People stay involved.
AI-first means the agent plays an active role from the first enquiry. Your business defines the job and the boundaries. The aim is less repetitive work and better context for cases that need a person.
Answers that lead to action
Some customers need an available appointment, an order lookup or follow-up. Agreed integrations and webhooks can make these actions possible. Permissions, rules and each connection are configured and tested for your business.
Keep work moving after the meeting
Snakk Meetings brings notes, transcripts and follow-up tasks into the workspace. Tasks can be followed up in Tickets, so a customer meeting becomes work your team can carry forward.
Start with one channel
You do not need to change everything at once. Start with phone, chat, email or meetings. Tickets, contacts, knowledge and approved learning accompany your chosen plans. Combined plans bring channels together while capacity can grow independently.
AN ILLUSTRATED EXAMPLE
A question answered. Knowledge for next time.
Illustrated example: A customer asks about a delivery process missing from your knowledge base.
The customer asks
The agent cannot find a reliable answer and creates a ticket.
A person helps
An employee investigates, replies and resolves the ticket.
Your team approves
The answer is reviewed and saved as knowledge for future enquiries.
The customer gets help, the ticket has an owner, and the answer can help other customers too.
FROM INTEREST TO EVERYDAY USE
A practical starting point.
- Choose a specific kind of enquiry to improve.
- Agree channels, knowledge, permissions, connections and ownership.
- Test realistic questions, handovers and actions before customer use.
- Review quality and usage, then expand as needed.
GOOD TO KNOW
Answers before you start.
Do we need the whole platform?
No. Buy individual products or a combined plan. Tickets and knowledge are included. See pricing for capacity and team seats.
Can this replace Zendesk or Freshdesk?
Snakk can cover shared inbox, ticket handling and AI assistance needs. Advanced requirements or connections to an existing helpdesk should be evaluated before you decide.
Can our whole team use it?
Within the team seats you purchase. Team seats cover phone, chat, email and Tickets. Access to the meeting agent requires a separate meeting seat at NOK 499 per user per month on monthly billing, excluding VAT. Annual billing saves 10%. Currently, all members of a business can see its tickets and meetings; private team workspaces are not included.
Can it connect to our systems?
Existing integrations and systems with an API can enable agreed actions. Access, setup and testing are required. A completed custom integration is not automatically included.
Does it learn on its own?
The platform identifies improvements and uses human answers as evidence. Your team approves changes before the agent uses them. We do not promise a specific automated resolution rate.
SEE THE CONNECTIONS
More than one useful feature.
AI email
AI for your support inbox. Get drafts, controlled automatic replies and email threads organised in Snakk Tickets.
Snakk Meetings
Snakk Meetings: NOK 499 per meeting user per month on monthly billing, excluding VAT. Save 10% with annual billing. Transcripts, notes and tasks from Google Meet, Teams, Zoom and Webex.
Tickets and customer follow-up
Snakk Tickets brings together enquiries, email and meeting tasks. Follow up with owners, status, context and approved AI learning.
Learning and knowledge
Improve AI agents using human answers. Snakk identifies knowledge gaps and suggests knowledge and instructions your team reviews and approves.
SHOW US WHAT YOU NEED
See how Snakk could help your customer service.
Bring a typical enquiry or task. We will show how Snakk could fit your work and what needs to be configured.
Book a demo ↗