Choose a task
What do customers ask, and what should happen next?
AI CHATBOT FOR BUSINESSES
An AI chatbot.
A helpful next step.
Help visitors while they are on your website. Snakk uses your business information to answer questions and guide the next step.
Answers using your business knowledge
Help visitors find the right service
Connect tasks through a tested setup
A CONVERSATION. SOMETHING TO ACT ON.
A good conversation
should go somewhere.
From what the customer asks to what your business needs to know. See how Snakk clarifies the need and makes follow-up easier.
01The customer gets in touch
CUSTOMERI’d like to arrange a service next week.
SNAKK AIWhat type of service do you need, and which day would suit you?
CUSTOMERA routine service. Tuesday would be ideal.
Answers use your business knowledge
02Your business can follow up
A clear service enquiry.
- Need
- Routine service · Tuesday preferred
- Follow-up
- The service team checks availability and follows up.
Enquiry · time still to be confirmed
Illustrated flow. Tasks and recipients are configured for your setup.
SEE SNAKK EXPLAINED
See what happens
when Snakk answers.
The phone rings. A visitor has a question. See how Snakk can help with both.
FROM WORDS TO ACTIONS
Good conversations.
Connected to
your business.
From what the customer says to what your team needs. Snakk uses your business knowledge, clarifies the need and can pass the details to the system or person responsible for follow-up.
- Answer using the information you choose
- Run tasks through APIs and webhooks
- Give your team the context to take over
FROM SERVICE NEED TO FOLLOW-UP
- 01THE CUSTOMER GETS IN TOUCH“I need a service on Tuesday.”Phone · Chat
- 02
Understands what the customer needsBusiness knowledge + your instructions - 03API / WEBHOOKPasses the service enquiry onNeed · preferred time · contact details
- READY FOR YOUR SERVICE TEAMA clear enquiry to follow up.Your colleague confirms the appointment.
YOUR BUSINESS. YOUR BOUNDARIES.
Helpful AI.
Clear responsibilities.
Good customer conversations need more than an answer. Define the knowledge, tasks and how your team will help when needed.
Your business knowledge
Choose the information your agent should use and keep it up to date.
Agreed actions
Connect tasks with the right access and a tested setup.
People when needed
Plan how your team takes over or follows up.
GETTING STARTED
Start with one task.
Build from there.
Define the setup
Review knowledge, system needs and who does what.
Test the workflow
Try the agreed tasks and exceptions before going live.
Self-service and assisted setup are different services. Scope and pricing are set out in your offer.
Can we use both phone and chat?+
Yes. The channels can use the same business knowledge, instructions and tools. This does not mean separate conversations share a memory.
Can Snakk connect to our systems?+
API and webhooks can connect agreed tasks. Access, the workflow and testing determine what the setup needs. A system listed in a catalogue does not mean your connection is ready.
Is an enquiry the same as a booking?+
No. An enquiry may need someone to confirm a time. A booking is confirmed only after a successful reservation in the connected system.
What does it cost?+
The offer separates platform usage, any setup work and the help you need. See the current pricing page or discuss your use case with us.